How to train non-technical users on a CMS
BeginnerQuick Answer
TL;DR
Train non-technical CMS users by focusing on task-based learning (not feature tours), creating step-by-step guides with screenshots for common tasks, recording short video walkthroughs, providing a sandbox environment for practice, starting with the simplest tasks and building complexity gradually, and designating power users as peer mentors. Avoid technical jargon — explain concepts in terms of what users want to accomplish, not how the system works internally.
Key Takeaways
- Focus training on tasks users actually perform daily: create, edit, publish, and upload media
- Provide a sandbox environment where users can practice without fear of breaking anything
- Designate power users as peer mentors for ongoing support beyond initial training sessions